Associate Escrow Assisant (Onsite)

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American’s Vacation Ownership Services Division is looking for an Office Administrator. The ideal candidate possesses excellent customer service skills, is well-organized and manages time wisely. The candidate will provide support to Division department’s by assisting with customer service and administrative duties.

What You'll Do

• Receive, process and scan mail documents to appropriate recipients.
• File and store original recordables per retention guidelines.
• Process returned mail according to division procedures.
• Process outgoing mail according to division procedures.
• Receive/Post checks and update files accordingly.
• Assist the Customer Service team by handling incoming call overflow during surge periods.

What You'll Bring

• High School diploma or equivalent required
• Customer service, office/administrative, call center or industry-related real estate background is helpful
• Strong customer service skills
• Detail oriented
• Time management skills
• Strong organizational skills
• Ability to manage high volume of data and information
• Excellent verbal and written communication skills
• Teamwork skills
• Computer proficient including Microsoft Office Programs with basic Excel skill level

Salary Range: $15.67 - $20.89 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.