Operations Manager - Trustee & Default Title Operations

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are seeking an experienced and detail-oriented Operations Manager with a strong background in trustee services, title insurance, and default loan operations. This role will oversee day-to-day operational functions, lead and develop a team, and drive process improvement initiatives to enhance efficiency, compliance, and customer service. The ideal candidate is highly organized, analytical, and experienced in managing operational workflows within the foreclosure, trustee, and title industry.

What You'll Do

• Manage daily operations related to trustee services, title insurance, and default loan processing.
• Lead, coach, and develop a team of operations professionals to ensure productivity, accuracy, and accountability.
• Monitor workflows, service levels, and operational performance metrics to ensure timely and compliant execution.
• Identify operational inefficiencies and implement process improvement initiatives to streamline procedures and reduce risk.
• Ensure compliance with state and federal regulations, investor guidelines, and company policies related to default servicing and foreclosure processes.
• Collaborate cross-functionally with legal, servicing, title, and compliance teams to resolve issues and improve operational effectiveness.
• Review operational reports, audits, and quality control findings to maintain high standards of accuracy and performance.
• Assist in developing and documenting operational procedures, best practices, and training materials.
• Support escalated customer, client, or vendor issues with professionalism and urgency.
• Foster a culture of continuous improvement, accountability, and teamwork.

What You'll Bring

• 5+ years of experience in trustee operations, foreclosure/default servicing, title insurance, or related mortgage operations.
• Prior management or supervisory experience leading operational teams.
• Strong knowledge of default loan processes, foreclosure timelines, trustee sale procedures, and title insurance practices.
• Demonstrated experience with process improvement and operational efficiency initiatives.
• Excellent attention to detail and organizational skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with operational systems, reporting tools, and Microsoft Office applications.

Preferred Qualifications

• Leadership experience within trustee companies and REO title organizations.
• Knowledge of regulatory, investor and compliance requirements related to default servicing and foreclosure operations. 

Core Competencies

• Leadership & Team Management
• Operational Excellence
• Process Improvement
• Regulatory Compliance
• Problem Solving & Decision Making
• Attention to Detail
• Communication & Collaboration
• Accountability & Ownership

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $85,000.00 - $113,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.