Escrow Assistant Residential & Commercial (In Office)

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable the use of your administrative, support, and interpersonal skills to support both residential and commercial real estate transactions as part of a collaborative escrow team. At First American, we lead the industry in transforming how real estate transactions are completed, and we rely on detail-oriented, energetic professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Join our Northwest Arkansas branch of First American, where our people are our greatest asset. As an Escrow Assistant, you will work closely with Escrow Officers and internal partners to provide critical customer support and administrative assistance throughout the escrow process. Your contributions help ensure transactions move forward smoothly and play a key role in making home ownership and commercial investment possible.

What You’ll Do

• Assist in the escrow process for both residential and commercial transactions, ranging from routine to more complex files, including opening orders, preparing closing documents, inputting closing statement information, and handling disbursements and post-closing follow-up
• Communicate regularly with customers and internal partners throughout the escrow process, adapting communication style as needed to ensure clarity and a positive customer experience
• Interpret and review various agreements and documents as they relate to escrow closings
• Work with industry-leading and innovative technologies to support escrow transactions and ensure a smooth, efficient closing process
• Provide consistent administrative and operational support to Escrow Officers and the broader escrow team

What You’ll Bring

• A passion for helping customers while maintaining a professional, positive, and service-oriented attitude
• Excellent verbal and written communication skills with both internal teams and external customers
• Strong organizational skills with a high level of attention to detail; able to manage multiple priorities and meet established deadlines
• A problem-solver mindset with natural curiosity and an eagerness to learn
• A collaborative approach and ability to thrive in a team-oriented environment focused on exceeding customer expectations
• Working knowledge of the Microsoft Office suite and the ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent required
• 2+ years of escrow-related experience preferred, with exposure to residential and/or commercial transactions

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.