Escrow Operations Manager (Hybrid)

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supports and manages the day-to-day operations of an escrow team. Responsible for establishing, streamlining, and managing processes, procedures and programs related to closing vacation ownership transactions (real property and personal property) and issuing title insurance in accordance with divisional guidelines. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.

What You'll Do

• Manages the operating activities of the escrow department to provide top rated service for high profile clients within the desired timeframes

• Assures that all employees within area of responsibility are working towards a common goal

• Participates in the development of both short and long range plans for the organization and personnel

• Collaboratively engage with leaders to create, identify, and implement solutions to further effectiveness of the business

• Advises team and handles non-routine matters

• Builds out new projects within the utilized systems

• Creates and implements new processes in accordance with divisional guidelines

• Reviews processes for compliance and efficiency; processes may include preparation of closing documents, escrow deposit handling, quality assurance and specialized workflows as provided for in client service level agreements

What You'll Bring

• Solid administrative skills; management skills

• Strong process skills required; detail oriented

• Strong problem-solving and customer service skills

• Ability to lead/sought out for advice

• Able to manage competing priorities

• Successful track record designing, developing, and executing complex projects in area of functional expertise.

• Strong Excel, project management and data analysis skills in order to accomplish the essential functions of this position

• Strong computer skills and knowledge of or ability to learn company operating systems/applications

• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.

• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.

• BA/BS degree or equivalent combination of education and experience

• 5-7 years of directly related experience

• 3-5 years demonstrated experience in a supervisory or management role

• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $77,300.00 - $103,000.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.