Agency Support Specialist

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Provides administrative support to a department, management team, and/or executive to ensure efficient operation of the office. Acts as focal point for department and company policy information, and responds to requests on a wide range of topics. Assignments often involve work of a confidential nature and require knowledge of practices and procedures of the function, company products, policies and programs. This position may provide admin support to an individual or department; or may be responsible for standalone administrative function.

What You'll Do:

• Performs administrative support duties that require considerable experience, skill and knowledge of organization policies and practices
• Researches and obtains information for complex reports and special assignments
• Involved in issues of a confidential and sensitive nature
• Prepares and composes correspondence, reports, presentations, etc.
• Screens telephone calls and resolves inquiries
• Screens and responds to e-mail inquiries
• Schedules and maintains calendar of appointments, meetings and travel itineraries.  Coordinates related arrangements
• Screens calendar requests, gathering information from requester and presenting request to manager
• May prepare and distribute meeting notes and action items, tracking completion of tasks
• General administrative assistance includes filling out forms, filing, ordering office supplies, submitting and reconciling expense reports, greeting and assisting visitors
• Coordinates department meetings and events
• Other duties as assigned

What You'll Bring

• Requires HS diploma; some college preferred
• Typically 2-4 years administrative experience
• Experience with MS Office suite, which include word processing, spreadsheets, databases, graphics and desktop publishing applications.
• Strong organizational skills with the ability to multi-task
• Must be able to maintain professionalism and a positive service attitude at all times
• Handle sensitive information in a confidential manner
• Excellent written and verbal communication skills
• Strong grammar skills
• Attention to detail
• Problem solving and analytical

Pay Range: $20.72 - $34.53 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.