Customer Service & Deliveries on site role

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our Medford, OR team as a Customer Service & Deliveries team member. You will perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. You will interface with customers and responsible to be in our local office 5 x week with delivery/courier runs twice daily that you will perform. A valid drivers license is required for this role and you are required to be on-site daily.

HOW YOU’LL CONTRIBUTE

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

• Manages deliveries and courier twice daily

• Verifies contacts and account information.

• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

• May interface with offshore call center to answer questions on process or specialized situations

• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

• May do order fulfillment.  Receive orders, reconcile information, update systems, and follow up with customers.

• Other duties as assigned

WHAT YOU’LL BRING

• High School diploma or equivalent required

• Generally, has 2+ years of generally related customer service experience

• A government issued driver’s license is required

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• General knowledge of assigned area’s products and customer service activities.

• Proficient MS Office skills

• Must be able to navigate a computerized data entry system or other relevant applications.

• Strong verbal and written skills

• Customer Service skill including adaptability, attention to detail, patience, and problem solving.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.