Escrow/Settlement Coordinator - Hybrid

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Assist escrow branch operations with disbursement of escrow transactions by printing checks, issuing wires, creating cover letters, and issuing final HUD’s. Review and prepare closing files for disbursement once the file is closed. Confirm that the file balances are accurate and disburse the funds according to directions, most often by issuing checks. Work with lenders, buyers and escrow officers to balance files that have closed and disburse the file.

Essential Functions

• Prepares wires and checks for transfer
• Prepares and emails various drafts of settlement statement to the parties
• Provide internal and external customer service
• Numeric and alphanumeric data entry into First American proprietary software
• Answer a moderate volume of phone calls
• Participates in conference calls as needed to discuss flow of funds
• Ensure file is properly balanced and reconcile any differences with Escrow Officer.
• Reconcile incoming and outgoing wires.
• Embraces technology and outsourcing
• Is an active member participating in all training and NCS calls
• Strong working knowledge of Corporate and divisional policies and procedures including wire fraud
• Multi-tasking and prioritizing files
• Communicating and meeting deadlines
• Liaising with clients and all parties within the transaction

Knowledge and Skills/Technology Used

• Intermediate level working knowledge of Microsoft Office applications and escrow related software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence. Ability to speak effectively before customers.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
• Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Basic accounting knowledge including accounts receivable
• Settlement statement (HUD) knowledge helpful
• Effective analytical and problem solving skills
• Excellent customer service and communication skills
• Detail orientated
• Work efficiently and accurately in high pressure situations 
• Training within the company software systems such as FAST and Clarity First (training will be both in person, remote, and through Knowledge Spot modules)
• High School diploma or equivalent
• 2+ years Banking and/or Escrow Experience highly preferred

Pay Range: $21.62-$28.83 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.