Shared Services Processor

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join a centralized processing team supporting innovative escrow operations and pilot initiatives focused on enhancing operational efficiency and service delivery. In this role, you’ll support high-volume escrow transactions by managing critical operational and administrative tasks that help escrow teams stay focused on delivering an exceptional client experience. This position offers the opportunity to work closely with escrow branches, internal partners, and clients while contributing to evolving workflows and technology-driven operational processes. Why Join Us? Work from any Washington State office location In-office role, 5 days per week Be part of a collaborative and supportive team environment Opportunity to support innovative escrow processes and operational initiatives Gain exposure to a variety of escrow transactions and workflows

What You’ll Do

• Support escrow openings and closings

• Set up and maintain escrow files and documentation

• Prepare correspondence and order preliminary title reports

• Process fund disbursements and prepare closing statements and closing letters

• Order payoffs, lien information, HOA documents, and evidence of insurance

• Coordinate courier scheduling and delivery instructions

• Distribute preliminary reports and provide updates as needed

• Communicate with branch teams, internal partners, and clients throughout the escrow process

• Follow established escrow procedures and assist with resolving processing issues

• Support team goals and help maintain efficient operations

• Perform other duties as assigned

What We’re Looking For

• High school diploma or equivalent

• 1–2 years of escrow processing experience

• Understanding of escrow procedures and general escrow operations

• Strong attention to detail and organizational skills

• Ability to prioritize tasks and work efficiently in a fast-paced environment

• Strong verbal and written communication skills

• Team-oriented mindset with the ability to build positive working relationships

If you enjoy working in a fast-paced environment, have a strong eye for detail, and like being part of a team that keeps things running smoothly, we’d love to hear from you. Must work in office 5 x week, any Washington office.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $20.31 - $27.09 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.