Area Branch Manager - in office Roseburg, OR

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for managing revenue generation and operations for multiple branch offices in a broadly defined geographic area/region where title operations and escrow transactions are conducted. Influences the development and implementation of strategic goals and ensures employee conformance to established practices and proper training of staff. May have multiple functions reporting into this role including Branch Managers, Escrow Operations, Title Operations, and / or Sales. May be responsible for multiple functions across a county. This role does not exist in all areas but may exist in larger/high volume markets and may function as operations manager in some regions. This role does not have individual production goals or run a desk. This role is 5 x week in our Roseburg, OR branch.

Essential Functions (What You’ll Do)

• Create and monitor consistent processes, ensure quality and productivity, while supporting customer and employee satisfaction. You will manage and lead all title, escrow, and support staff in your office.

• Set goals, expectations, and work standards. Plan and implement strategies. Manage staffing, employee development, and performance. 

• Follow and enforce company policies, procedures, and all regulatory requirements.

• Plan, organize, review, and evaluate employees.

• Hire staff and ensure they receive proper training, coaching, and development to maintain good morale, productivity, and discipline.

Knowledge, Skills & Technology

• Strong communication skills in both speaking and writing.

• Ability to carry out strategic plans effectively.

• Skilled at understanding employee needs, improving team performance, tracking results, and assigning resources effectively.

• Comfortable using tools, systems, and technology needed for the job.

• Able to read and use metrics/dashboards to support a culture of continuous improvement.

• Experience leading teams and creating effective solutions.

• Strong problem-solving, teamwork, critical thinking, presentation, and collaboration skills.

• Results-driven with strong time management and project management abilities.

• Shows leadership by example, builds trust, motivates employees, and helps them reach their potential.

Experience

• Management or leadership experience preferred.

• 2+years of directly related industry or functional experience.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.