Business Analyst (Hybrid)

Who We Are

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American Trust is seeking an experienced Business Analyst with strong business and operations knowledge. This individual will leverage their expertise to provide insights, identify issues and inefficiencies, and recommend process improvements.

What You’ll Do:

• Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need
• Serves as SME to banking services billing system, implementing system configuration or process changes to meet business requirements
• Manages large data sets from disparate sources to support data mining analysis, and research projects
• Analyzes and gathers customer requirements to develop and implements customized solutions and provides alternative solutions
• Provides informal training as part of the implementation process and may provide formal training and support directly to customers
• Partners with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures
• Generates and creates reports; researches and analyzes data and reports trends to management/ business partners

• Works on a wide range of problems where analysis of situations or data requires a review of a variety of factors
• Understands the source and availability of data within a complex operating and financial systems structure
• Acts in an advisory capacity, influencing and making recommendations which may have an important impact on the conduct of the business segment
• Exercises judgment within defined procedures and practices to determine appropriate action
• Has the creative latitude to work outside policy and develop new solutions
• Negotiates, persuades, and gains consensus from implementation team and/or management

• Works independently setting own priorities and objectives with supervisory consultation
• Regularly makes recommendations to and influences department policies and procedures
• Actively contributes to the results of a team and works towards achieving team goals and objectives
• Uses expertise of more senior level Business Analysts and team members and leverages additional resources to confirm solution or explore customized applications as a solution

What You’ll Bring:

• BA/BS Degree or equivalent work experience required
• 2-5 years of directly related experience
• Banking or financial services experience preferred
• Advanced MS skill set, particularly in Excel required
• Strong analytical skills to determine root cause of problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Expertise in organizing, analyzing, and presenting data effectively
• Basic knowledge of general business, production, and/or operation environment and general cost benefit awareness
• Excellent written and oral communication skills to clearly define parameters and meet business requirements

Pay Range: $72,125 - $96,125 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.