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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Business Systems Analyst - Information Security (Hybrid)

Santa Ana, California

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Job ID R043834 Date posted Apr. 03, 2024 Category Information Technology Employment Type Full Time

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

The Information Security Business Systems Analyst focus is to support Information Security technical teams in defining and documenting their existing business processes and system alignment for business continuity purposes as well as by identifying and translating new business requirements into system definitions and solutions producing technical and functional requirements documents during the course of a project or process improvement initiatives. Responsible for creating technical documents and manuals. Gathers technical information and plans, develops, implements and edits writing projects such as user manuals, installation manuals, training manuals, help documents and tutorials. Explains complex information in a clear and concise manner and ensures accuracy of information.

What You'll Do:

  • Participates in identifying business system requirements and related business/application solutions for a specific business need.
  • Gathers customer requirements for customized system solutions and processes 
  • Writes and maintains system and process documentation
  • Closely collaborate with Information Security technical teams to collect and document current state of systems or processes, facilitate defining gaps and areas of improvement and produce technical documents for the requirements needed to achieve the desired future state.
  • Plan, develop, organize, write and edit technical documents/manuscripts for publications, development and regulatory submissions
  • Research, develop and document technical specifications and test scripts.
  • Conduct research and liaise with technical staff to ensure accurate interpretation of complex technical data and specification.
  • Determine an effective structure and layout for complex manuals and other technical documentation
  • Accountable for the quality of the documents including document structure, flow, scientific and technical rationale and justifications, accuracy, grammar, and consistency, etc. to fulfill all quality requirements
  • Accountable for timely delivery of the documents to meet objectives
  • Required to perform duties outside of normal work hours based on business needs


  • Generally requires BS Degree or equivalent work experience
  • 3-5 years of technical communication experience with special expertise in evaluating customer needs and in understanding current technology for authoring and delivering product information.
  • Has basic knowledge of general business environment/operation and has general cost benefit awareness.
  • Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems.
  • Excellent people and written and oral communication skills. Ability to communicate effectively with technical professionals and managers, facilitate requirements identification and gathering with technical team and system and process subject matter experts and drive the definition of parameters to meet the requirements.
  • Excellent analytical skills to identify/receives problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined businessprocesses.
  • Ability to quickly learn complex technologies
  • High standards of quality and attention to detail
  • Ability to manage multiple tasks and respond quickly to emergent problems
  • Has basic understanding of Data Analysis
  • Has basic understanding of system integrations and supporting technologies.
  • Strong MS office skills and with strong experience with full-featured word-processing applications, desktop publishing tools, and drawing packages

This role will be hybrid two day per week onsite in Santa Ana, CA.

Pay Range: $62,568- $86,900

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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