Business Systems Analyst

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are looking for a Production Support Business System Analyst well-versed in Incident Management, Problem Management, Request Management, and Knowledge Management areas of ITSM.  This person will be a strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff) for the First American Mortgage Solutions group.  They will also resolve system problems to ensure customer processes run smoothly and document business processes, training procedures, standard operating procedures, project status, etc.    *Remote candidates welcome 

What You’ll Do:

• Working to resolve problems and incidents to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business 
• Develop and maintain system support documentation and processes 
• Analyze SQL to identify logic errors and potential optimizations 
• Analyze and troubleshoot the workflows in BPM tool 
• Develop and execute queries against large datasets to support impact analysis, data reconciliation, and results validation 
• Work with both Technical and Business stakeholders to resolve the issues.  
• Participate in DR exercises 

What You’ll Bring:

• Working experience with any Business Process Management (BPM) tool such as Appian, Camunda etc... 
• Strong understanding of Data Analysis and/or relational databases. 
• Working experience in writing SQL queries. 
• Good written and oral communication skills to define parameters to meet business requirements. 
• Creates documentation of business processes, training procedures, and standard operating procedures. 
• Understands system integrations and supporting technologies. 
• Standard Microsoft Office skill set. 
• Knowledge of real estate / mortgage business environment/operation is a plus. 

Pay Range: $72,125 - $96,125 Annually 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.