Senior Business Systems Analyst

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We’re a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for a curious, empathetic, and proactive Senior Business System Analyst who is excited to work through ambiguity and deliver exceptional user experiences and lasting value to our customers.  The Senior Business Systems Analyst will support our First American Mortgage Solutions group and play a key role in helping us continue our innovative approach to building and delivering advanced solutions to our markets. The successful candidate will be responsible for analysis and translation of business requirements into system definitions and recommended solutions. The key focus for this role is the analysis of system-related data to answer specific business and technical questions. *Remote candidates welcome

What You’ll Do:

• Identify and translate business system requirements and related business/application solutions over a complete business process. 
• Conduct in-depth research, interpret highly technical documents, draw valid conclusions, and provide appropriate recommendations to solve business problems. 
• Perform GAP analysis to identify gaps between current and desired states of business processes and systems. 
• Create user stories to capture requirements from stakeholders and translate them into actionable tasks for development teams. 
• Document business processes, training procedures, standard operating procedures, project status, etc. 
• Be a strategic partner and liaison between the user community and the technical applications development staff (may include offshore staff). 
• Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly. 
• Support and maintain configurations for business processes in production and lower testing/training environments. 
• Identify and confirm the appropriate system access levels for roles are aligned correctly to the user community. 
• Configure product, feature, pricing and workflow. 
• Manage change management process for Fusion configuration. 
• Drive process improvement and optimization initiatives across teams and the organization. 
• Participate in Agile ceremonies like backlog grooming, sprint planning, and coordinate the full software delivery lifecycle. 

What You’ll Bring:

• 5+ years of experience in a Business Systems Analyst or adjacent role 
• Demonstrated ability to work closely with the Domain Product Owner, across multiple teams and a wide customer base 
• Direct experience with Agile process (working with team on backlog refinement, work item creation, sprint structuring and planning), end-to-end process understanding from customer request to release/delivery. Experience in detailing stories and bugs. 
• Excellent organizational and project management skills 
• Ability to organize large amounts of information and glean insights, define problems, and identify root causes 
• Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements 

Pay Range: $124,000 – $143,000 Annually 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.