Senior Product Analyst

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American Trust technology teams create innovative banking solutions for the real estate industry.  As a Product Analyst, you will participate on an agile team to create new product offerings for our customers, analyze issues reported by business users, define associated problem statements, make recommendations, and evaluate proposed solutions.  Working closely with your Product Owner, you will deliver new and enhanced capabilities to meet the evolving needs of our customers. You will perform and support knowledge sharing on value-add solutions, enabling business colleagues to fully utilize system capabilities, meet the changing needs of our clients and enable growth of our client base.

What You'll Do

You will be an active participant in our continuous learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.  In this hybrid-remote role, you may be required to travel to our headquarters location.

You will contribute your business & systems analyst skills and experience to enhance the capabilities of in-house developed and SaaS products. Your strong client focus and agile mindset will help you to deliver on these key responsibilities:

• Build strong relationships with internal partners (such as Product Portfolio Management, Product Delivery Teams, Client Support and Operations, Compliance/Risk, Information Security, etc.)
• Review and understand internally developed and SaaS products, configurations, customizations and release notes
• Elicit and capture business requirements and usage patterns to discern system impacts
• Document and map current and future state business processes, data flows, systems integrations and other relevant visual diagrams to aid in collaboration
• Notify partner teams of impacts related to product releases and routine maintenance activity
• Work in a team to create and deliver functional user stories (specifications) based on architecture/design/business processes
• Determine top use cases and platform synergies to drive continuous delivery of value
• Manage implementation of product updates and maintain related application configurations
• Manage work items within the product backlogs, collaborating with SaaS partners and in-house teammates on delivery
• Perform quality assurance to ascertain compliance to requirements
• Train and assist the internal partners and the end user community with acceptance testing and production readiness
• Work with internal teams on completing internal and external audit requests

What You'll Bring

• Bachelor of Science degree in a technical or business discipline, or related field
• 4-7 years of technology experience in a business systems analyst or similar function in the Financial Services sector
• Craves knowledge and enjoys learning new skills
• Enjoys planning, organizing, collaborating with team members, sharing skills, and learning from others
• Working knowledge of Azure Fundamentals (or AZ-900 certification)
• General understanding of commercial banking and sub-accounting concepts
• Technical experience implementing, supporting or administering internally developed and SaaS platform products
• Experience working in a fast-paced, test-to-learn, and iterative software delivery environment utilizing Agile development methodologies, techniques and tools
• Intermediate proficiency in Microsoft Excel
• Experience in incident management, triaging issues and implementing resolutions
• Ability to discern complex explicit and implicit needs and requirements of various business and technical stakeholders
• Ability to convey complex business and technical information in a concise manner
• Ability to quickly learn the objectives, structures, processes, and policies of a business area
• Excellent critical thinking and analytical skills
• Excellent written and verbal communication

Candidates with the following preferred skills will have an advantage in our selection process: 

• Experience implementing technology solutions to support 1031 Exchanges, Interest Bearing Accounts 
• Experience supporting or implementing commercial banking platforms
• Working Knowledge of SQL
• Business Analysis certification (CBAP or similar)
• Agile methodology certification

The pay range for this role is $109,700.00- $146,200.00

 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.