Service Transfer Coordinator

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service Transfer Coordinator

How You'll Contribute

• Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions.
• Participates in due diligence activities from deal initiation through execution.
• Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions and customer impact assessments.
• Maintains project schedules, task lists and reporting for loan acquisitions and servicing transfers.
• Ensures appropriate Agency forms, approvals and instructions are completed for new sub-servicing relationships.
• Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer.
• Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer.
• Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed.
• Ensures complete deal onboarding by confirming receipt of electronic data, loan images and physical loan documents and other transaction settlement requirements.
• Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands.
• Manages outstanding claims due from counterparties.
• Manages service release repurchases and/or interim servicing.
• Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

What You'll Bring

Required Education, Experience, Licensure & Certification

• High School diploma or equivalent
• Some college preferred
• 1-3 years mortgage experience with understanding of the loan servicing life cycle
• 3+ years of experience within the mortgage industry preferred
• Black Knight MSP experience preferred
• Residential mortgage management experience preferred

Knowledge, Skills & Abilities

• Working knowledge of fundamental concepts, practices and procedures used within the mortgage industry
• Self-motivated. Ability to accomplish goal/project-oriented work with minimal supervision
• Strong organizational skills and ability to meet demands and strict deadlines
• Must be able to accept ownership of related duties
• Strong time-management, organizational, and project planning skills
• Strong presentation skills
• Strong verbal and written communication skills

Complexities & Impact

• Uses established procedures to perform assigned tasks.
• Instructions may be detailed for new assignments
• Establishes effective working relationships at the work group level

Supervision Received or Extended

• No responsibility for the supervision of others
• Works under supervision applying established techniques, procedures or specific standards
• Work may be reviewed for soundness of judgment and overall accuracy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $26.88 - $35.83 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.