Staff ServiceNow Software Engineer

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is seeking a Staff ServiceNow Software Engineer. This person will lead the architecture, development and optimization of our ServiceNow platform. An ideal candidate has strong technical expertise, a product mindset, and takes a hands-on approach to building high-quality and sustainable software products. As a Staff Software Engineer, you will lead projects as part of a small, focused engineering delivery teams, to build fast, clean, reliable code that drives business value for our customers.  

What You’ll Do:

Code: You will be an active contributor to the codebase, designing, developing, testing, and deploying code supporting our most complex functional areas. You will architect and implement modern world-class services that are scalable, highly available, and fault-tolerant. 

Lead Technical Strategy: Have a clear vision for ServiceNow platform and can develop a long-term strategy to achieve the goals. Provides technical expertise in software development and make informed decisions about the technical architecture and design to deliver for the business. Champion technology and architecture-related investments, advocating for the priority of this work. 

Collaborate/Partner: Partner with product management to envision future features and help plan product roadmaps. Define solution architectures that align with business needs in collaboration with product management and engineering. Facilitate collaborative design discussions and drive design reviews. 

Operational Excellence: Implement solutions that are high-quality, secure, and observable.  Be an active member of the team contributing to reviews of design, code, artifacts and metrics.   

Continuous Improvement: Determined to achieve ambitious goals, providing regular feedback, and driving continuous improvement. Assist with improving architectural standards & best practices. Build proof-of-concepts to validate architectural approaches and assess emerging technologies.

What You’ll Bring:

• 8+ years in software engineering, with experience in large- scale distributed system development, including hands-on operational experience. 

• Experience driving engineering best practices for high-functioning software engineering teams through effective use of tools and automation.  

• Passion and expertise for building large-scale, back-end services and APIs, using modern architectures (Macro / Mini / Micro Services).  

• Demonstrable knowledge of data structures, asynchronous architectures, and distributed algorithms. 

• A strong understanding of software engineering principles and modern infrastructure operations.  

• Ability to build robust, high-scale, generic, and reusable solutions.  

• Experience mentoring and training an engineering community on development best practices. 

• Familiarity with deployment and observability strategies that support continuous delivery and high availability in a cloud-native environment.  

• An outcome-oriented approach using metrics and data to understand development productivity metrics (e.g., code churn, commit size, test coverage, etc.) that inform areas for continuous improvement.  

• Effective communication skills, both verbal and written, with strong relationship, collaborative, and organizational skills. 

Ideally, you will also have experience with:

• Proficiency in JavaScript, HTML, CSS, and AngularJS. Experience with Glide API and other ServiceNow-specific scripting languages is a plus.  

• Strong knowledge of relational databases (e.g., MySQL) and experience with database design and optimization 

• Experience with REST/SOAP API integrations and web services, XML, JSON, and other integration technologies. 

• Strong knowledge of ServiceNow High Security Settings and platform best practices 

• Automated software testing (unit, integration, contract)  

• Certifications: Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA) certifications are highly desirable. 

Pay Range: $145,000 - $212,660 Annually 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.   

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.