Title Production Manager - Remote

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Title Production Manager to our team. This business leader directs and manages the day-to-day operations of a Production Center in First American’s commercial title division. The center supports multiple counties and is accountable for internal and offshore production units.

What You'll Do:

• Directs and manages production processes and remote employees including off-shore management.
• Develops both short- and long-term production goals and objectives.
• Provides hands-on, technical expertise to employees with knowledge of process workflow, FAST, and electronic imaging databases (DATATREE, DATATRACE, etc.).
• Coaches and mentors staff, oversees performance management and development. Assigns and directs work, monitoring progress and status of assigned work. Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
• Delivers business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action (if applicable), and hiring qualified lead candidates.
• Develops, promotes, and effectively communicates production changes, process improvements, and other initiatives to improve and engage optimal work performance.
• Ensures teams and individuals understand their roles and responsibilities via clear communication of goals and objectives.
• Can be approached easily yet is responsible for maintaining a professional work environment.
• Challenges the team to think “outside the box” and works with them to effect change in the organization; will work with senior leaders to provide input on strategic business initiatives.
• Drives problem solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base.
• Demonstrates confidence in their ability to make decisions and works in concert with the decisions of upper management.
• Drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with off-shore operations.
• Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and technological trends.
• On a regular basis, initiates corrective action needed to resolve complex, critical issues. Provides input to and may develop operational plans with Senior Management to ensure that plans are integrated with broader strategies.

What You'll Bring:

• At least 6-10 years’ experience in Title industry
• At least 3-5 years’ experience as a Commercial Title Examiner, Searcher, or Abstractor
• At least 2 years in a leadership position managing a large staff of remote employees
• Bachelor’s degree or equivalent experience
• Energy sector experience is highly desired
• Strong working knowledge of Excel and other Microsoft Office products
• Strong ability to apply Microsoft Office tools to problem solving
• Efficient use of FAST and electronic imaging databases (DATATREE, DATATRACE, etc.)
• Integrity, honesty, excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers
• Effective interpersonal skills and working with offshore teams a plus
• Excellent customer service skills
• Demonstrated ability to consistently meet deadlines and drives for results
• Ability to multi-task in a fast-paced production environment

Pay Range: $72,125-$96,125 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.