Undergraduate Intern

Who We Are

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This internship is part of First American’s structured program designed to provide college students with hands‑on experience while developing technical, professional, and interpersonal skills for long‑term career growth. Interns work in a corporate environment within the Financial/Title industry, supported by meaningful project work, executive‑level exposure, and networking opportunities, all under the guidance of a manager or mentor. This role specifically supports product management initiatives, with a strong focus on digital platforms, customer discovery, and early‑stage (0‑to‑1) product evaluation, offering exposure to how product managers, UX designers, and development teams collaborate to identify market opportunities and shape new platform extensions.

What You’ll Do:

• Partner with Product Managers, Product Marketing, UX, and Product Development teams to support product discovery and platform initiatives.
• Participate in customer and market research across Escrow, Title, Short‑Term Property Management, and HOA use cases.
• Support discovery efforts by identifying customer needs, workflows, and unmet problems.
• Contribute research insights that inform roadmap development and product decisions.
• Provide input on the customer experience for a new digital platform.

What You’ll Bring:

• Proficiency in MS Office Suite applications.
• An interest and willingness to learn about the Mortgage, Real Estate, Financial, Title Insurance or related industries.
• The ability to solve problems, be detailed oriented and be conscientious about all work completed.
• An ingrained concern for the customer and representing our Company in the best professional manner as possible.
• The potential to excel in the following competencies: Communication, Customer Focus, Ethics & Integrity, Teamwork & Adaptability, Productivity & Initiative.
• Outstanding interpersonal skills.
• Interest in product management fundamentals, discovery practices, and customer‑centric problem solving.
• Curiosity around digital platforms, customer experience design, and how front‑end experiences connect to back‑end systems.
• Familiarity with or interest in market and customer research methodologies.
• Strong critical thinking, synthesis, and communication skills.
• Interest in learning how sub‑accounting supports B2B2B and B2B2C business models (accounting concepts taught in context).

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $15.37 - $20.49 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.