Contractor Relations Liaison

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supervise, coach, monitor, develop and motivate a team of employees in the Contractor Relations group.

What You'll Do

• Implement goals and objectives of Contractor management as directed by the Manager
• Train new team members on established policies, practices, products and services.  Has a key role in employee development, coaching and education
• Develop, track, monitor, and ensure proper reporting of department metrics to Manager
• Ensure staff meets/exceeds department/company standards/goals
• Monitor and adjust department schedule
• Resolve escalated issues in a professional manner consistent with corporate standards and compliance; including data gathering, analysis and final decision

What You'll Bring

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of related work experience
• 2+ years demonstrated experience in a lead or supervisory role
• Windows operating system/computer skills required
• Microsoft office experience required
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Provides others with reliable information and uses good listening skills

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $64,300.00 - $85,700.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.