Sales Performance Coach

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Sales Performance Coach is responsible for assisting and supporting sales strategies for developing and implementing company-sponsored sales coaching/development, learning, and professional development activities of the organization’s Inside Sales workforce. Initiatives include skills development in the areas of product knowledge, lead management, communication and selling. Development work relates to ongoing long-term improvement of employees’ skills. Actively searches, creatively designs and implements effective methods to educate and enhance individual and team performance.

What You'll Do

• Confers with management to identify training and development needs within the organization through employee performance analysis, appraisal, and regular consultation with manager and business leaders.
• Executes training strategies that align with and support corporate initiatives.
• Plans, creates, develops, and provides training, coaching and staff development programs using most effective method: classroom training, eLearning, demonstrations, on-the-job training, meetings, conferences, workshops, etc.
• Partners with Inside Sales Leadership and Sales Trainers to solve specific training opportunities on a one-to-one or group basis
• Assists in evaluating internal and external resources to determine the most effective facilitation and delivery of development programs
• Develops testing and evaluation procedures; monitors, tracks, and measures the effectiveness of Inside Sales coaching/development, including the return on investment of coaching/development
• Supports the Talent Review and Succession Management processes
• Handles all training administration and record-keeping including producing, managing, and organizing the coaching/development materials for Inside Sales usage; keeps coaching/development materials up to date; ensures compliance where applicable
• Works with Inside Sales Leadership, HR Business Partners and Training to develop effective onboarding programs customized to the purpose and functional responsibilities of the position
• Develops, monitors, and maintains a company sales library and resources that support company strategic goals, practices, and culture for internal use

What You'll Bring

• Bachelor’s degree or equivalent experience
• 6+ years Sales Coaching/Development Experience with proven success record
• Expert group facilitation and presentation experience
• Active membership with a local ASTD chapter is a plus
• Experience creating eLearning training is essential
• Must demonstrate excellent leadership skills as well as strong knowledge of coaching/development concepts, adult learning theories, and current trends
• Must be self-motivated, take the initiative to find solutions, demonstrate strong time/project management capabilities, and skilled at multi-tasking and prioritizing work deliverables
• Excellent communications, presentation and public speaking skills
• Excellent organizational and time management skills
• Professional demeanor, excellent management, communication, interpersonal, and administrative skills
• Proficient in MS Office Suite applications is required

Salary Range

$49,550 -$82,600

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.