Escrow Operations Supervisor (onsite)

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking for an Escrow Operations Supervisor to join our growing team in New Jersey! This role will be responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. This position will be onsite at one of the following locations: 123 Egg Harbor Rd, Sewell, NJ 75 Haddon Ave, Haddonfield, NJ 230 S. Broad St, Philadelphia, PA

What You’ll Do

• Supervises a staff responsible for production activities associated with supporting an area of the escrow process/operations activities.
• Implements processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.  Relieves branches of high-volume paperwork
• Delegates tasks, manages work flow and makes recommendations for staffing and training needs.  With management consultation, interviews candidates, provides hiring recommendations, writes and conducts performance reviews, and provides ongoing feedback and coaching.  Advocates for employees and communicates compensation changes
• Provide regular status updates and reports to manager

What You’ll Bring

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role
• Successful track record of executing day to day operational responsibilities
• Proficient computer skills and solid knowledge of company operating systems and applications
• Multi-tasking, problem-solving and customer service skills
• Able to implement and enforce processes to ensure compliance and quality
• Provides others with reliable information and uses good listening skills
• Able to establish and maintain effective working relationships at the departmental level

Pay Range: $62,700 - $83,575 annually 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.