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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Sales Operations Analyst

Tempe, Arizona

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Job ID R042290 Date posted Jan. 31, 2024 Category Sales Employment Type Full Time

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Sales Operations Analyst will work closely with the Sales Operations management and sales teams to provide on-going support and maintenance of our business systems, processes and data.  Provide CRM systems support of Salesforce.com or other CRM system, including maintenance of sales representative, reporting, data clean-up, and data auditing with a focus on data integrity and quality. Additionally, the Sales Operations Analyst will provide assistance with sales support/, project coordination, creating and maintaining documentation, accommodating ad-hoc user requests and developing management dashboard reporting (Excel Proficiency). The Sales Operations Analyst role includes departmental coordination between Sales Operations, Product Management, Project Management and general activities to assist the Sales and Operations management teams.

What You'll Do

  • Act as primary support person for the Sales Operations Manager and/or Sales Operations Management
  • Maintain the documentation around processes and activities performed by Sales Operations
  • Act as a liaison with other departments to ensure the integrity of master data information through the CRM system (Sales Force) and reporting structures
  • Review and analyze solutions by working with Management and Operations/Sales members
  • Assist, coordinate, and lead in the development of responses and solutions to company-wide CRM requests, this includes but is not limited to informational, content, and analytical requests
  • Complete special projects and other duties as assigned
  • Communicate and work effectively with organizational departments on data management


What You'll Bring

  • Knowledge of MS Office applications, with heavy emphasis on Excel
  • Excellent organizational and communication skills, both written and verbal
  • Sound decision making and problem solving skills
  • Ability to build relationships and ensure cooperation across First American product companies
  • Ability to work independent of direct instruction or supervision to achieve goals and objectives
  • Must be comfortable working with all levels of employees and management throughout First American enterprise.
  • Bachelor's degree or equivalent combination of education and experience
  • 3-5 years experience in business operations or similar roles
  • 2+ years of analyst experience
  • Microsoft Office User (MOS) certification preferred, not required
  • CRM certification preferred
  • Experience with CRM (salesforce.com) Analytics preferred


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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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