Business Analyst

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for collecting and analyzing data - running various mathematical calculations to determine how data samples can best be applied to profit the business. Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns. Works with technology organization and business end-users to understand data and analysis needs and develop technical requirements. Partners with development and data management roles to identify and capture data required from internal and external sources. Creates and maintains statistical models for ongoing and ad hoc review and analysis of data. Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance.

HOW YOU’LL CONTRIBUTE

• Collect and analyze data.  Conduct data quality reviews using various tools and methodologies.
• Test new data logic and derived content, and provide data insight for development and other internal teams.
• Participate in projects involving new data aggregations and custom solutions.
• Establish metrics to measure the effectiveness of business decisions
• Structure large data sets to find usable information.
• Create reports and presentations based on recommendations and findings.
• May work with offshore support team that will be responsible for reoccurring fulfillments and/or QC processes.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience required
• Typical requires 2-5 years direct related experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Salesforce, CRM Analytics, Tableau, PowerBI  preferred
• Experience performing data quality reviews and data gap analysis
• Ability to enhance, edit and correct data content issues based on knowledge and experience
• Strong verbal and written communication skills, and ability to interface effectively with product, development, data inquiry and data fulfillment teams
• Ability to formulate conclusions and define next steps upon completion of a data quality review process

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.