Receptionist/Escrow Support

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Escrow Assistant (Part-Time/Flex) – Wasilla, AK Put your administrative, customer service, and organizational skills to work with a team transforming the residential real estate experience. At First American, our people are at the center of everything we do—and we’re looking for motivated, detail-oriented professionals who take pride in delivering exceptional service. Join our Wasilla team as a Part-Time/Flex Escrow Assistant, where you’ll support a fast-paced escrow operation and play a meaningful role in helping customers achieve homeownership.

What You’ll Do

In this entry-level role, you’ll provide essential administrative and front-office support, including:

• Welcoming and assisting visitors in a professional, friendly manner

• Managing a multi-line phone system and directing calls appropriately

• Monitoring office access and maintaining visitor logs or appointments

• Ordering and maintaining office supplies and equipment

• Receiving, sorting, and distributing incoming mail

• Supporting escrow staff with document preparation, file organization, and appointment scheduling

• Assisting with assembling transaction packages and maintaining records

What You Bring

• Strong customer service and communication skills

• Comfort working in a structured, task-oriented environment

• Working knowledge of Microsoft Office (Word, Outlook, Excel)

• Ability to follow procedures, interpret basic documents, and complete routine reports

• Reliability, attention to detail, and a willingness to learn

Qualifications

• High school diploma or equivalent

• Prior experience in a customer-facing or office environment is preferred but not required

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $17.68 - $23.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.