Commercial Escrow Officer

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join a dynamic team delivering best-in-class service and support in the commercial real estate space. At First American, we equip our employees with the tools, technology, and support they need so their primary focus can remain on delivering exceptional customer service and successful transaction outcomes. We are seeking a Commercial Escrow Officer to join our growing team. In this role, you will be responsible for preparing and managing commercial settlement statements, overseeing funds within escrow accounts, and coordinating the creation and disbursement of wires to ensure accurate and timely closings. You will play a critical role in maintaining financial accuracy throughout the settlement process while ensuring all transactions adhere to established policies and procedures. This position also carries an important responsibility for managing fraud risk by maintaining a high level of awareness around wire fraud and other financial threats, verifying instructions, and helping safeguard client funds throughout the transaction lifecycle. This role is hybrid, with two-three days per week in the office.

What You’ll Do: 

• Continually grow and service the business by providing outstanding customer service  

• Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender 

• Work cross-functionally with Underwriting to monitor and mitigate risk to the company 

• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract 

• Complete closing by reviewing, preparing and distributing final closing statements, ensuring adherence to delivery dates and timelines. 

• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction 

• Comply with regulatory requirements by adhering, and enforcing adherence, to requirements 

What You’ll Bring: 

• 2-4 years of escrow related experience as an Escrow Officer, preferably in Commercial 

• Passion for helping customers while maintaining a professional and positive attitude 

• Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships 

• Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues 

• May require escrow officer certification dependent upon state 

• Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies  

• Thrives in contributing to a team, working together to deliver beyond customer expectations 

• High School Diploma/Equivalent 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $28.09 - $37.44 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.