Escrow Support Processor

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches, but not to customers.

Essential Functions

• Provides a wide range to a team of Escrow Support Processors and Escrow Officers.

• Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge.

• May work on escrow openings and closings.

• Performs clerical functions to set up (open) escrow files.

• Prepares correspondence, escrow files and orders preliminary title reports.

• Performs fund disbursements.

• Prepares and delivers closing statements and closing letters.

• Schedules and provides instructions to couriers.

• Orders payoffs, liens, homeowner association documents and evidence of insurance.

• Distributes preliminary report.

• Communicates with branches, as needed.

• Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed.

• Actively contributes to the results of a team and works toward achieving goals and objectives.

Job Complexities & Impact

• Uses established procedures to perform assigned tasks. Work is routine

• Instructions may be detailed for new assignments

Supervision Received or Extended

• No responsibility for the supervision of others

• Works under supervision applying established techniques, procedures or specific standards

• Work may be reviewed for soundness of judgment and overall accuracy

Knowledge and Skills/Technology Used

• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process

• Working knowledge of fundamental concepts, practices and procedures of department/field

• Good verbal and written communication skills

• Establishes effective working relationships at the work group level

Typical Education

• High school diploma or equivalent

Typical Range of Experience

• 1-2 years escrow processing experience

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.