Product Management Intern

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Product Management Intern will support the Digital Customer Experience Program team in managing and enhancing customer facing technology products. This role provides hands on exposure to the full product lifecycle, including customer feedback analysis, backlog management, vendor coordination, user acceptance testing, production releases, and business communications. The internship is designed to introduce core product management principles and provide practical experience in how requirements move from intake to production and ongoing support.

WHAT YOU'LL DO

• Conduct structured analysis of customer reviews and feedback to identify recurring friction points and key drivers of negative sentiment. Develop tracking documentation and quantify trends to support prioritization decisions.
• Document lessons learned from bulk transfers and site implementations to improve future execution and reduce repeat issues.
• Support backlog management activities, including enhancement tracking, requirement documentation, and coordination with external technology vendors.
• Assist with User Acceptance Testing by validating functionality, documenting defects, and ensuring customer facing technology meets business requirements.
• Support production release activities, including readiness tracking and post release validation.
• Draft release notes and technical documentation to communicate technology enhancements to business partners.
• Provide general product maintenance support related to production issues and customer feedback.

WHAT YOU'LL BRING

Knowledge and Skills

• Currently pursuing a Bachelor’s or Master’s degree in Business, Information Systems, Technology, Engineering, or related field.
• Strong analytical skills with the ability to identify patterns in qualitative data.
• Excellent written and verbal communication skills.
• Detail oriented with strong organizational capabilities.
• Proficiency in Microsoft Excel and PowerPoint; familiarity with project management or ticketing tools is preferred.
• Demonstrated interest in technology, digital products, or customer experience.
• Ability to translate customer feedback into structured insights.
• Interest in end-to-end product lifecycle management.
• Ability to manage multiple tasks in a structured, process driven environment.
• Comfortable working cross functionally with business and technology partners.

This internship provides foundational exposure to technology product management within a customer focused, regulated environment and prepares participants for future roles in digital product, customer experience, or technology operations.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $13.97 - $18.62 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.