Sr. Default Loan Specialist-Audit Correspondence (remote)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Review, research and respond to borrower correspondence, audit requests and findings, and complaints within the default servicing area. Demonstrate strong problem-solving skills, attention to detail, and the ability to manage time-sensitive tasks in a fast-paced environment.

WHAT YOU'LL DO

• Act as a point of contact for default correspondence, audit and complaints
• Review and respond to borrower correspondence related to default servicing, ensuring accuracy and compliance with applicable guidelines
• Conduct thorough research and analysis of loan histories, servicing records and borrower concerns
• Investigate and resolve borrower complaints in a timely and professional manner
• Perform audit reviews and address findings with appropriate documentation and resolution
• Collaborate with internal departments within default servicing to gather necessary information
• Ensure all responses meet regulatory requirements and internal quality standards
• Maintain detailed and accurate records of research, findings and communications
• Meet established turnaround times and productivity expectations ​

Knowledge and Skills/Technology Used

• High School diploma or equivalent
• Some college preferred
• 7+ years of directly related experience
• Strong knowledge of fundamental concepts, practices and procedures of particular function/department/field
• Excellent verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• GSE and Government experience
• MSP, BITB, and LoanSphere experience
• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $30.91 - $41.20 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.