Sr. Default Loan Specialist (remote)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Assist and support Default teams in the successful monitoring, maintenance and implementation of letters. Perform a variety of tasks to ensure letter process is running smoothly including the oversight of the default letter process and tracking of letter enhancements and implementation of new letters. Processes are managed in accordance with established work rules, goals & objectives to improve overall execution of the default letter process to create a good experience for ServiceMac customers and clients.

What You'll Do

• Act as the point of contact for the default team for overall default letter monitoring, maintenance of existing letters and creation of new letters
• Coordinate with LOB's within the Default group to ensure letters are ordered as expected and trouble shoot any related issues
• Collaborate with the Print Correspondence team, legal and default team SME’s for the implementation of letter updates and newly required letters.

Such activities include the following:

• Opening tickets for letter related updates
• Creation of test plan for successful implementation
• Execution of testing to ensure letter update accuracy
• Sign off from appropriate leader / SME
• Review of post production validation results to ensure high quality deployments
• Be the SME and point of contact for default letters for both internal and external audits, general business questions and overall process

What You'll Bring

• High School diploma or equivalent
• 3+ years of directly related experience in Default Servicing
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• Demonstrated experience in executing deliverables
• Ability to analyze and map data
• Project Management skills preferred
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and
• Microsoft Outlook experience preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $30.91 - $41.20 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.