Lead Sales Support Coordinator

HOW YOU’LL CONTRIBUTE

Administrative/Clerical Support

• Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management

• Scheduling/Travel arrangements

• Expense reports

• May support sales representatives in account servicing

Customer Service

• Assists in customer service functions.

• Acts as the team’s resource and subject matter expert to answer questions and resolve issues

Record Keeping & Reporting

• Prepares and reviews sales contracts, agreements, proposals and presentations.

• Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization

• Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems

Marketing/Social Media/Event Planning

• May coordinate the workflow of marketing-related requests.

• Creates and distributes marketing materials such as flyers and brochures

• Updates social media and assists in tradeshow or event preparations

Training & Education

• Participates in and conducts training programs within a functional area or unit, typically in a production environment

• May train an internal or external audience individually or in a group setting

• Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training

• Coordinates and executes educational and training events. Assists in resourcing and logistics

• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent

• Some college preferred

• 5+ years of directly related experience and demonstrated leadership experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Extensive knowledge of fundamental concepts, practices and procedures of the sales function/department/field

• Experience with sales database systems or software such as Salesforce

• Demonstrated leadership, organizational and problem-solving skills

• Exercises confidence, sound judgment and independent decision-making skills

• Excellent listening, verbal and written communication skills

• Proven customer service skills

• Excellent organizational skills with the ability to multi-task, prioritize and follow up

• Ability to understand and execute policy and procedures

• Emerging leader skills

• Establishes effective working relationships at the department level

• Proficient in Microsoft Word, Excel and PowerPoint