Title Support Specialist in office

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This is an entry-level, in-office role where you’ll help keep real estate transactions moving and compliant. You’ll work with buyers, sellers, escrow partners, and internal teams to collect required information, answer questions, and make sure files stay on track for regulatory reporting. If you like being organized, talking to people, solving problems, and working in a fast-paced office environment, this role is a great way to start a career in escrow, title, or compliance. 100% in office role Monday–Friday 8:00 AM – 5:00 PM (1-hour lunch)

What You’ll Do

• Talk with buyers, sellers, and outside escrow partners to collect required forms and contact information
• Check the FARR dashboard daily to make sure files are moving forward and not stuck due to missing info
• Follow up on missing details so reporting deadlines are met
• Answer questions from buyers and sellers about the FARR process
• Make outbound calls to sellers to confirm they know there’s an open escrow on their property
• Work closely with escrow officers, title officers, and assistants to gather FinCEN information
• Track updates and document progress in each file
• Stay organized, accurate, and on deadline in a busy environment

What You’ll Bring

• A positive attitude and willingness to learn
• Comfort talking on the phone and working with customers
• Strong reading comprehension and attention to detail
• Ability to stay calm and focused under deadlines
• Good time-management and follow-up skills
• A team-first mindset and strong work ethic
• Ability to work full-time in the office

What You Don’t Need

• A college degree (helpful, but not required)
• Prior escrow or title experience
  (We’ll train you on our systems and processes!)

Nice to Have (But Not Required)

• Customer service, call center, or office experience
• Interest in real estate, escrow, or compliance work

Why This Role Is a Great Start

• Entry-level opportunity with hands-on training
• Exposure to escrow, title, and compliance operations
• Clear path to grow into escrow, title, or compliance roles
• Stable schedule and in-office team support
• Learn skills that are valuable across real estate and financial services

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.