Curative Representative (Onsite)

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Reviews title products, performs administrative functions and coordinates with clients to obtain documentation needed to clear title discrepancies. Answer customer inquiries through phone and email with a high level of customer service.

What You'll Do

• Performs clerical duties and gathers information for clearing title
• Reviews and clears discrepancies on title (order payoffs, subordinations, deeds, addressing judgments, etc.)
• Keeps a working pipeline; works new files
• Performs customer service functions and responds to customer inquiries received via phone and email
• Ability to work multiple clients daily while staying within each client’s guidelines

What You'll Bring

• High School diploma or equivalent
• Generally has 2+ years of relevant experience
• General knowledge of company products and customer service activities
• Proficient MS Office skills
• Must be able to navigate a computerized data entry system or other relevant applications
• Strong interpersonal skills
• Ability to work under pressure and remain flexible to changing schedules and demands
• Basic math skills
• Ability to apply common sense, understanding and problem-solving

Salary Range: $14.11 - $18.81 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.