Exchange Assistant (Remote EST)

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join First American’s Exchange team and partner with Exchange Officers to support the successful execution of 1031 tax-deferred exchanges. Engage with a broad network of local and national clients and internal stakeholders to efficiently open, process, and close transactions in a remote-first environment.

Essential Functions

Open Exchanges – handle or assist the exchange officers in the following:

• Develop proficiency in 1031 rules and ability to answer customer questions
• Handle inquiry calls
• Review purchase agreements and title reports
• Prepare exchange documentation for relinquished and replacement property closings
• Follow company’s procedures and comply with Accounting Policy

Process – handle or assist the exchange officers in the following:

• Monitor time deadlines and closing dates
• Handle all accounting for the exchange files
• Manage exchange process in a timely manner

Closing – handle or assist the exchange officers in the following:

• Review estimated closing statements for approval
• Handle acceptance and disbursement of funds in accordance with 1031 rules
• Collect fee income and final signed documentation
• Perform any other duties requested by the exchange officer in order to manage the exchange process

Customer Service/Business Development

• Trouble shooting and customer management
• Follow up with existing and potential clients for increased business
• Cooperate with exchange officer, manager and sales reps to develop business

Knowledge and Skills/Technology Used

• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 1-3 years of administrative experience
• Experience as an escrow officer or assistant is preferred but not required
• Fluency in Spanish is highly preferred, but not required.
• Full-time, remote (U.S.) role; hours are 8:00 AM – 5:00 PM ET.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $18.46 - $24.63 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.