Receptionist - Director of First Impressions

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Director of First Impressions Serve as the welcoming face and voice of the organization, creating a positive and professional first impression for all visitors and callers. Manage a multi-line phone system, efficiently routing incoming calls to the appropriate team members while maintaining excellent customer service. Provide front-office support by greeting guests, answering inquiries, and ensuring smooth day-to-day operations. This role offers a strong foundation for career growth, with opportunities to build communication, organizational, and administrative skills in a dynamic environment.

Essential Functions

• Serve as the first point of contact by warmly welcoming visitors and directing them appropriately, ensuring a positive and professional office experience

• Manage a multi-line telephone system, efficiently screening and routing incoming calls to the appropriate personnel

• Maintain building security protocols by monitoring visitor access, issuing passes, and supporting appointment scheduling as needed

• Support office operations through ordering, receiving, and maintaining office supplies and equipment

• Receive, sort, and distribute incoming mail and packages in a timely manner

• Provide administrative support across departments, including preparing documents, maintaining records, coordinating appointments, and assembling materials or packages

Knowledge, Skills, and Technology

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Ability to read, interpret, and apply information from safety guidelines, operating procedures, and policy manuals

• Strong written and verbal communication skills, with the ability to interact professionally with employees, clients, and visitors

• Customer-focused mindset with a commitment to responsiveness, reliability, and follow-through on requests and responsibilities

Education

• High School diploma or equivalent required

Experience

• Entry-level role with opportunities for growth and skill development

• Prior experience in a customer-facing, receptionist, or office support role preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $16.07 - $21.41 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.