Operations Supervisor (Remote Opportunity)

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supervises a small team within an operational function, ensuring day-to-day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues.

What You’ll Do

• Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization

• Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation

• Makes hiring recommendations

• Assists with all personnel management and goal setting for the functional area

• Provides regular status updates and reports to Manager

• Works with multiple parties to coordinate the completion of the title process

• Monitors and tracks the workflow from searcher and vendors

• Coordinates multi-site project intake and transaction management

• Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work and internal systems

• Verifies file completeness, obtains outstanding title documents, and approves completed files

• Performs special projects. Assists with title production support services and settlement services preparation

• Develop strong relationships with vendors and internal stakeholders

• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate

• Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors

• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and experience

• 3-5 years of directly related experience

• 2+ years demonstrated experience in a lead or supervisory role

• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise

• Able to implement and enforce processes to ensure compliance and quality

• Able to establish and maintain effective working relationships at the departmental level

• Provides others with reliable information and uses good listening skills

• Proficient MS Office skill set

• Excellent verbal/written communication skills

• Strong attention to detail

• Strong problem solving and organizational skills

• Always maintain professionalism and a positive service attitude

• Working knowledge of company and/or client operating systems

Salary Range: $62,700 - $83,600.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.