Program Manager - Remote

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Program Manager is responsible for managing programs or multiple projects, with complex interdependencies, on an ongoing and regular basis. Responsible for project planning and status reporting, risk management, and issue resolution. The Program Manager works more often with strategy and articulates the goals and objectives of the program and how it will impact the business.

Essentials Functions

• Independently manages multiple projects/programs typically moderate in size with complex interdependencies
• Manages overall tactical aspects of program
• Participate in the creation and execution of work plans and revise as appropriate to meet changing needs and requirements
• Develop program deliverables including program roadmaps, plans, scope, and schedules and establishes governance
• Conducts risk monitoring and controls to ensure ability to achieve expected outcomes, on time and on budget
• Communicates program status to team and stakeholders to ensure their understanding of risks, issues and activities related to the program

Job Complexities

• Troubleshoots a diverse range of problems of moderate scope and identifies solutions within broad application and functional expertise
• Uses skills as an independent, seasoned, experienced professional with a full understanding of industry practices and established policies and procedures
• Detects and resolves situations that may cause risk to the program and its overall success
• Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules

Supervision Received or Extended

• May provide direct supervision and coordinate activities of project personnel to ensure program progresses on schedule and within budget

Impact

• Devises or modifies department processes and procedures
• Negotiates, persuades and gains consensus from cross functional teams and management
• Drives program and project completion across multiple groups, anticipating and removing barriers
• Work is reviewed in terms of meeting product, project, or program objectives, quality, schedules and budgets

Knowledge and Skills/Technology Used

• Successful track record designing, developing, and executing complex projects in area of functional expertise
• Experience with program management methodologies and techniques, and their application in business and technical environments
• Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skills
• Strong MS Office Suite skills
• Leadership skills to inspire coworkers to attain goals and pursue excellence
• Ability to self-start and be versatile in a dynamic environment
• Conceptual understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors
• Experience developing and managing complex program budgets

Typical Education

• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree or certification preferred

Licenses or Certificates

• PMP Desirable

Typical Range of Experience

• Typically 8-10 years of directly related experience

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.