Quality IT Analyst - Remote

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Carries out and develops procedures to ensure that all information systems products and services meet organization standards and end-user requirements in an applications development environment. Evaluates and tests new or modified software programs and software development procedures to ensure that programs developed throughout the company function according to user requirements and conform to established guidelines. Support responsibilities will include the development and execution of test scripts for new and/or modified software applications and software development procedures and standards.

HOW YOU’LL CONTRIBUTE

• Thoroughly tests software to ensure proper operation and freedom from defects.
• Reports progress on problem resolution to management.
• Devises improvements to current procedures and develops models of possible future configurations.
• Performs work flow analysis and recommends quality improvements.
• Writes, revises and verifies the quality standards and test procedures for program design and product evaluation.
• Reviews new or modified programs, including documentation, diagram, and flow chart, to determine if the program (a) performs according to the user request; and (b) conforms to guidelines.
• Sets up tests at the request of users to locate and correct program operating errors following the installation of programs.
• Assists programmers and business units in developing application test plans and verifies that applications and programs have been tested according to plan.
• Assists business unit in verifying that applications provide the agreed upon functionality.
• Writes documentation to describe program evaluation, testing, and correction.
• Required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned

WHAT YOU’LL BRING

• Bachelor's Degree in an IT or business field or equivalent work experience
• At least 2-5 years of IT QA experience.
• Experience with running and developing automated test scripts using 3rd party testing tools.
• Strong proficiency with PC Windows and mainframe CICS user environments.
• Working Knowledge of information technology concepts and applications.
• Working Knowledge of quality assurance and acceptance testing methodologies and/or training.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Write reports, business correspondence, and procedure manuals.
• Maintain the perspective of the end-user to ensure that the software will function optimally in the business process environment.
• Demonstrate exceptional interpersonal and communication skills.
• Be anticipatory of customer needs, market conditions, and changes in the business climate.
• Apply strong knowledge of testing methodologies such as black box, white box, smoke, and unit testing.
• Measure the test effectiveness utilizing metrics, monitor the progress, and report the results of both automated and manual test efforts by fostering transparency and accountability.
• Expertise on company specific and functional area business processes.
• Capacity to learn new skills quickly and adopt effective testing methodologies to improve the software testing process.

SALARY RANGE

$72,125 - $96,125

This hiring range is a reasonable estimate of the base pay for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirement and geographic location

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.