Head of Servicing, ServiceMac

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Job Complexities

• Creates a cohesive team by providing leadership that engages all staff, including the clear establishment of performance expectations, coaching, performance management, career development, reward and recognition, hiring, and positive employee morale
• Acts as a catalyst for organizational change to inspire and influence across multiple organizational levels and functional units

Impact

• Erroneous decisions will have a long-term effect on the Company’s success
• Erroneous decisions or failure to execute and achieve results would normally result in critical delays and modifications to initiatives or operations, and cause substantial expenditure of additional time and resources
• May serve as a spokesperson at a group level significant matters
• Interacts with Executive (internal and external) Management on strategic issues requiring coordination across departmental lines
• Takes action or grants approval on difficult issues
• Manages strategic high-level customer relationships

Knowledge and Skills/Technology Used

• Demonstrated competency in creating and executing on strategic plans
• Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change
• Demonstrated success and a proven history of meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects
• Advanced knowledge of specialized field and integrates the working knowledge of other specialized disciplines
• Progressive experience in leading with employees in multiple locations, and significant experience developing and implementing solutions
• Possesses excellent problem solving, communication, collaboration, critical thinking, team building, and presentation skills
• Results oriented with excellent time management and project management skills, and must be highly organized and driven to succeed
• Relationship oriented
• Excellent leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

Typical Education

• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree preferred

Typical Range of Experience

• 15+ years demonstrated management skills of a large and complex group

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $236,700.00 - $315,500.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.