Information Security Analyst

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for supporting the Information Security awareness program initiatives, including protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction. Security Information & Event Monitoring (SIEM) Tool, InfoSec Audit Due Diligence, and IT Disaster Recovery Responsibilities are key functions of this position.

Essential Functions

•Participatesinidentifyingbusinessprocessrequirementsandrelatedbusiness/applicationsolutionsforaspecific business need.

•May provide training and support directly to customers.

•Identifies/receivesproblems,researchesalternatives,preparespresentations,drivessolutions,teststoconfirm,gains consensus, and implements solutions for defined business processes.

• Creates documentation of technical security requirements and functions.

•Generates and creates reports; researches and analyzes data and report trends to management/business partner.

•Under general supervision, oversees a small to medium scale projects or phases of a larger project.

•Consistent Time & Task Entries with high quality required, enables automated capacity planning accuracy.

• Conductsriskassessments,interviewinginternalandexternalcustomers,togaintechnicalknowledgeofsecurity/ compliance requirements.

•Providesdirectsupporttoinformationsystemsdevelopmentandbusinesscommunityregardingrisksassociatedwith new or changing technologies.

•Keeps abreast of industry advancements and incorporates that knowledge into daily work activities.

•Participates in evaluation and selection of new technology.

•Resolvessecurityproblemstoobtainoperationsacrossallplatformsincludingemail,filestransfer,multimedia, teleconferencing, etc.

•Required to perform duties outside of normal work hours based on business needs.

Job Complexities & Impact

•Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

•Exercises judgment within defined procedures and practices to determine appropriate action

•Follows department processes and procedures and makes recommendations to these processes

•Errors may cause significant delay of process development or problem resolution

•Worksindependentlysettingownprioritiesandobjectives.Workisreviewedforsoundnessofjudgmentandoverall accuracy

•Ability to establish and maintain effective working relationships within and between departments

Supervision Received or Extended

•No responsibility for the supervision of others

Knowledge and Skills/Technology Used

• Must have hands on working knowledge of UNIX/AIX, Microsoft NT/2000, firewall multi-layer design and implementation, router access list/packet filtering (CISCO), WANs, LANs, the Internet, Intranets, network protocols and network services (i.e., telnet, ftp, etc.), Intrusion detection systems, Virtual Private Network (VPN), two factor authentication
• Experience in implementing Information Security technologies and/or processes required
• Experience in product evaluation and managing vendor relationships required
• Experience in Security Information & Event Monitoring (SIEM) Tools, preference Alert Logic, Microsoft Sentinel, other SIEM Tools acceptable
• Experience in representing InfoSec during Audit Due Diligence Assignments
• Experience in representing InfoSec during IT Disaster Recovery Assignments
• Experience in defining Information Security strategy and integrating security technologies into corporate frameworks
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Proficient in Microsoft Word, Excel, and PowerPoint

Typical Education

• Generally requires a BS Degree in Computer Science, Information Technology, Telecommunications, or Electrical Engineering, or equivalent work experience

Typical Range of Experience

• Must have minimum 3 years information security experience
• Must have 2+ years experience with networking, intrusion detection, VPN, PKI, Checkpoint and PIX firewalls, CISCO; NAC; Identity management and encryption technologies

License or Certification

• CISSP, GIAC, CCNA, CCNP preferred

The pay range for this role is $65,550.00 - $87,375.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.