Commercial Underwriting Manager-Hybrid

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join First American National Commercial Services – Lead, Inspire, and Make an Impact At First American, we’re more than a leader in title insurance — we’re a trusted partner in helping clients close complex commercial real estate transactions with confidence. We’re looking for a dynamic Underwriting Manager to join our team and lead a group of talented professionals dedicated to excellence, innovation, and service. In this role, you’ll manage the day-to-day operations of a team of Underwriters who provide underwriting expertise and guidance to our company personnel, agents, and customers. You’ll play a key role in ensuring the smooth and accurate issuance of title insurance commitments and policies by applying sound underwriting standards, industry knowledge, and leadership within your delegated authority. As a trusted advisor and team leader, you’ll collaborate across departments to drive consistency, ensure compliance, and support exceptional service delivery in real estate settlement transactions. This is a chance to make an impact in a respected national organization known for integrity, stability, and growth opportunities.

HOW YOU’LL CONTRIBUTE 

• Manages and sets priorities of the daily operations of a large national commercial services office
• Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams.
• Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.  Makes hiring and compensation recommendations.  May get input from Senior Management/Executive Management.
• Support dynamic sales team with customer interactions relaying underwriting decisions, considerations and education on title insurance products.
• Serve as an initial escalation point of contact for internal and external customers on underwriting issues.
• Other duties as assigned

WHAT YOU’LL BRING 

• Juris Doctor preferred. Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience in the Title Industry
• 3-5 years demonstrated experience in a supervisory or management role preferred
• Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results.  Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains, and develops talent and holds employees accountable for results. Leads change, manages conflict, and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback, and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business. 

SUPERVISION RECEIVED OR EXTENDED 

• Manages work activities and operations of a functional area or department
• Typically provides direct supervision to non-exempt and exempt employees
• Provides input to and may develop operational plans.  Works with senior management to ensure that plans are integrated with broader strategies
• Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals
• Work is reviewed in terms of meeting product, project, quality, or operational objectives, schedules, and/or budgets

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.