In-Office Customer Service Representative

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Customer Service Representative (Onsite –Salem, OR) We’re looking for a customer-focused professional to join our Salem office, working onsite five days a week. In this role, you’ll serve as a key point of contact for customers, partners, and internal stakeholders, delivering timely and effective support across a variety of service channels. As a Customer Service Representative, you’ll handle a wide range of inquiries from the general public, real estate professionals, and other business partners. The nature of requests will vary depending on the business line - ranging from escrow-related questions, insurance policy and claims support, to technical assistance.

What You’ll Do:

• Respond to customer inquiries via phone, email, and web-based platforms
• Provide accurate information, resolve issues, and ensure a high-quality customer experience
• Use internal systems to track requests, document interactions, and provide status updates
• Troubleshoot problems and guide customers toward effective solutions
• Collaborate with internal teams to ensure timely resolution of complex inquiries

What You Bring:

• Strong communication skills and a customer-first mindset
• Ability to manage multiple requests in a fast-paced environment
• Comfort navigating computer systems and learning new tools
• Problem-solving skills with attention to detail

This is an excellent opportunity for someone who thrives in a service-oriented environment and enjoys being the bridge between customers and business solutions.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $16.07 - $21.41 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.